When my package arrived, it was warped and damaged during shipping. The piece was badly bent and unsalvageable. I wrote to complain and the TrendySweety customer service folks immediately sent a replacement at no charge! The item had extra protective packaging and arrive in great shape. I was very pleasantly surprised by their courtesy and responsiveness. I got it just in time for my hubby's birthday and I know he's gonna LOVE it! This is my 3rd purchase from Trendy Sweety - everything has been great . I highly recommend them!